SOP-11: Quality Assurance & Testing Protocol
The Automation Surgeon's Quality Control Framework
| Version | 1.0 |
| Owner | Founder |
| Trigger | Project completion, client feedback, system updates. |
| Purpose | To ensure consistent quality, reliability, and performance of automation solutions through systematic testing and quality control processes. |
1. Core Testing Framework
1.1. Pre-Deployment Testing
- Unit Testing: Individual workflow components and functions
- Integration Testing: End-to-end workflow validation
- Error Handling: Exception scenarios and edge cases
- Performance Testing: Load testing for high-volume workflows
1.2. Client Acceptance Testing
- User Acceptance Testing: Client validation of functionality
- Business Logic Validation: Process accuracy and completeness
- Data Validation: Input/output accuracy and formatting
- Security Testing: Access controls and data protection
1.3. Post-Deployment Monitoring
- Performance Monitoring: Response times, error rates, throughput
- Error Tracking: Automated error detection and alerting
- Usage Analytics: Workflow execution patterns and optimization
- Client Feedback Integration: Continuous improvement loop
2. Quality Standards
- Reliability: 99.5%+ uptime for critical workflows
- Accuracy: 100% data accuracy in automated processes
- Performance: <30 second response time for user interactions
- Security: Zero data breaches or unauthorized access
3. Documentation Requirements
- Process Maps: Visual workflow documentation
- User Guides: Step-by-step operation instructions
- Technical Documentation: System architecture and integration details
- Maintenance Procedures: Troubleshooting and update protocols
4. Success Metrics
- Client satisfaction with quality: 4.8/5+
- System uptime: 99.5%+
- Error rate: <1%
- Time to resolution: <4 hours